Frequently Asked Questions
Everything you need to know about our sustainably sourced seafood.
Where is your seafood caught?
Our tuna and seafood are sustainably wild-caught in the pristine waters of the Pacific Ocean, adhering to strict dolphin-safe and eco-friendly fishing practices.
What makes Natural Catch different from grocery store brands?
Unlike mass-produced brands, we use hand-packed fillets, premium oils, and zero chemical additives. Our process preserves the natural texture and nutrient profile of the fish.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery.
Is your packaging recyclable?
Yes, our cans are BPA-free and 100% recyclable. We also use recycled materials for our outer shipping cartons to minimize our environmental footprint.
Do you offer a subscription service?
We do! You can sign up for our 'Catch of the Month' subscription to save 15% on every order and ensure your pantry is always stocked with healthy protein.
What is your return policy?
Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact us within 30 days for a full refund or replacement.