Returns & Exchanges
At Natural Catch, we stand behind the premium quality of our hand-packed seafood. If you are not completely satisfied with your order, please reach out to us within 30 days of purchase for a full refund or replacement.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue regarding your tuna or seafood products.
Provide Documentation
For quality concerns or shipping damage, please attach clear photos of the packaging and product labels to help our quality control team.
Review Process
Our team will review your request within 48 hours to determine if a return shipment is necessary or if a direct refund can be issued.
Receive Refund
Once approved, a credit will automatically be applied to your original method of payment, typically appearing within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing